Dear UKMail,
I'm going to get straight to the point. You're useless. From delivering packages, to your customer service. You have not shown your company in a good light at all.
We were expecting a delivery on the 5th June 2017, and we stayed in. There was always someone indoors, waiting for the package to arrive. I personally sat indoors, downstairs, checking outside through the window regularly to see if I could see if Mr Delivery Man was going to arrive. Did he arrive? Well, at 3pm he did arrive. Technically. He parked up in his van, just down the road from where I live. He then drove off. Wonderful. Apparently he was unable to locate our address. Which he would have found if he'd have got out of his van and walked down the path, towards my house. But no, that was far too much effort for your driver.
I've seen similar complaints all through your Twitter. Not one praising you, not one thanking you for your wonderful service. Only complaints. That's not what I like to see when I go to ask why my delivery never arrived.
We were told the driver would phone the next day when he attempts to redeliver. What would a day make in trying to locate my address? Surely his job would be so much easier, and he wouldn't have to make two trips, if he'd have gotten out of his van? How would he have found my address if he couldn't find it the first time? Or was he feeling sheepish because he'd been caught out being lazy? We'll get on to that.
I wasn't happy with the service we received either, as it would've been wonderful to be able to reschedule a new delivery date, but no we had to have another attempt tomorrow.
So that's... Two days off work? To wait for a package that could have and should have been delivered in one? What compensation are we going to get for missing out on two days work?
And so we're onto today, the 6th June 2017. I woke up early to get my necessary blog and college work done so I could be downstairs, in the living room, by the window, waiting for Mr Delivery Man to somehow magically find my address on day two. We were told the driver would call the recipient when he attempts to deliver (probably for a detailed description on how to get himself out of his van, and walk less than 30 steps to my address), and I told your customer service that wouldn't be possible as the number the driver has is one of my mums - and she would be working. Actually working. Like, looking after old people before they die, that kind of work. Not, sitting in a delivery van failing to deliver parcels because Mr Delivery Man couldn't be bothered to look any further than the front of his van.
But anyhow, I was told it would happen anyway (spoiler, it didn't!!!!). I was indoors all day waiting for a package that didn't arrive for a second time.
I've posted about it on social media and everything. But apparently you don't care if your brand is tarnished. You don't seem to mind if all you get is complaints and no praise. It's become pf UKMail to be such a fail, hasn't it? I wasn't holding out much hope for my delivery to arrive, and when I found out the delivery slot - 16:47 to 17:47 - I knew then it wasn't going to arrive. Why would it? What with it raining, and Mr Delivery Man probably wanting to knock off early.
When the inevitable happened, I messaged you on Twitter, again, to ask what the excuse was today. I sent multiple tweets and DMs, and you point blank ignored me. Your customer service replied to everyone else, tweets, offered to DM others, but my messages were left ignored. How bloody professional.
Will this ever come to an end? Will I ever receive my package? Until then, I don't hold up any hope. I'd tell whoever I ordered my packed from to never use you as a courier service again, but until I receive my order I won't know who to complain to.
Apparently there was an attempt of delivery. I don't know when that was because in the end both me and my grandad were looking out of the window, delaying cooking dinner just in case we miss you knock at the door. There wasn't an attempt of delivery, I can assure you. We made sure there was someone in. When my mum came home from work at 8pm - like I said, she works 12 hour shifts doing actual work - she told me that she'd set up text alerts so she knew we were the next stop. Did she receive a text alert? Did she hell.
When I told her the delivery hadn't arrived, mum checked the tracker and it said you were running late. Fair enough, we all do that sometimes.
But you shouldn't check the tracker ten minutes later and have it say that there was an attempted delivery an hour earlier. On checking the tracker again, it says that the recipient has rearranged delivery? When was that supposed to have happened, with the recipient being at work, and when my mum (the recipient) contacts you, all you do is close the case with a no-reply email?
Someones lying I think. And it isn't us.
What, UKMail, are you going to do about this? Are you going to compensate for the (so far) two days people have had to take out to wait in for this delivery?
Hit me up on Twitter when you have some answers. You know my username.
Thanks,
Lucy-Kate
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